Help Center

FAQ

DO YOU SHIP ALL OVER THE WORLD?

While our journey began in Houston, we take immense pride in extending our delivery services to the following countries and territories:

United States, Australia, United Kingdom, Canada, France, Spain, Germany, South Korea, Sweden, Switzerland, United Arab Emirates, Italy, New Zealand, Belgium, India, Israel, Japan, Scandinavia, The Netherlands, China, Denmark, Indonesia, Ireland, Norway, Greece, Singapore, Thailand, Russia, Ukrain, Finland, Portugal, Puerto Rico, Virgin Islands, Austria, Hungary, Poland, Czech Republic, The Philippinnes, Argentina, Chile, Costa Rica and Mexico.

If your country is not listed please reach out to us at support@circlecasa.com
WHAT ARE DELIVERY TIMES?

At Circle Casa we employ a range of efficient shipping methods to ensure your orders reach you both swiftly and securely. Most of our products are typically ready for shipping within an estimated total time frame of 1-4 weeks, encompassing both production and delivery.

For some of our Furniture Collection orders, the journey begins with sea freight, a reliable mode of transport. Your tracking information will be updated once your order arrives at your local port and is taken over by the local carrier from the sea freight company.

In the case of custom order or Made-to-Order items please anticipate a slightly longer estimated total time of 8-12 weeks to account for production and delivery.

We do want to emphasize that carrier delays are beyond our control and all shipping times are estimations. Regrettably, we cannot accommodate refunds or cancellations for delayed orders already in transit. We understand your eagerness to receive your orders promptly, and we're doing everything in our power to minimize delays.

Should you have any questions or require further information about shipping and your order, our dedicated support team is here to assist you. Feel free to reach out to us at support@circlecasa.com, and we'll be more than happy to help. Your satisfaction is our priority.
WHAT IS YOUR RETURN POLICY?

We accept returns on items within 30 days of delivery.

To be eligible for a return, items must meet the following criteria:

  • Items must be unused, unassembled, and in their original condition.
  • Original packaging, including all tags, instructions, and inserts, must be included.
  • Returns must be post-marked within 30 days of receiving the item.

We Cannot Accept Returns of:

  • Made-to-Order Products
  • Non-Returnable Products (or Products Marked "Final Sale")
  • Products that have been installed or assembled
  • Products not in their original condition and packaging
  • Products successfully delivered and signed for via White Glove Delivery
  • Open Box Items
  • Gift Cards
HOW DO I ASSEMBLE MY PRODUCT?

If you need assistance with assembly please email us at support@circlecasa.com

If you intend to enlist a professional for furniture assembly, kindly schedule the installation after the items have been delivered.

Shipping

How much is shipping?

Our shipping options range from $5.99 to $12.97, catering to various needs. Depending on your global location we will provide the best shipping options available. That includes all duties, essential taxes, and carrier fees for every customer, regardless of your shipping destination.
How long does it take to recieve my item?

At Circle Casa we employ a range of efficient shipping methods to ensure your orders reach you both swiftly and securely. Most of our products are typically ready for shipping within an estimated total time frame of 1-4 weeks, encompassing both production and delivery.

For some of our Furniture Collection orders, the journey begins with sea freight, a reliable mode of transport. Your tracking information will be updated once your order arrives at your local port and is taken over by the local carrier from the sea freight company.

In the case of custom order or Made-to-Order items please anticipate a slightly longer estimated total time of 8-12 weeks to account for production and delivery.

We do want to emphasize that carrier delays are beyond our control and all shipping times are estimations. Regrettably, we cannot accommodate refunds or cancellations for delayed orders already in transit. We understand your eagerness to receive your orders promptly, and we're doing everything in our power to minimize delays.

Should you have any questions or require further information about shipping and your order, our dedicated support team is here to assist you. Feel free to reach out to us at support@circlecasa.com, and we'll be more than happy to help. Your satisfaction is our priority.
Can I change my delivery address?

We understand that sometimes address changes are needed after an item ships. However, please be aware that this may incur an address change fee. It's advisable to provide accurate shipping information at the time of purchase to prevent this. If an address change is necessary post-shipping, please contact our customer support promptly at support@circlecasa.com Additional fees may apply.
How is my furniture shipped?

Furniture travels via UBI, a faster sea or air freight method. Tracking kicks in when it hits your local port.

For some furniture orders, please consider an additional 1-2 weeks on top of our regular shipping time due to the larger size and weight.

Once it's on the move by sea or air freight, we can't cancel it after the standard cancellation window.

Stay in the loop! Contact us at contact@circlecasa.com anytime for order updates and ETA.

Your Order

How Can I Make a Return?

Contact Circle Casa Customer Care team at support@circlecasa.com. They will provide you with detailed return instructions

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must meet the following criteria:

  • Items must be unused, unassembled, and in their original condition.
  • Original packaging, including all tags, instructions, and inserts, must be included.
  • Returns must be post-marked within 30 days of receiving the item.

We Cannot Accept Returns of:

  • Made-to-Order Products
  • Non-Returnable Products (or Products Marked "Final Sale")
  • Products that have been installed or assembled
  • Products not in their original condition and packaging
  • Products successfully delivered and signed for via White Glove Delivery
  • Open Box Items
  • Gift Cards
How can I cancel My Order?

Feel free to cancel your order within 24 hours of placing it. Just shoot us an email at support@circlecasa.com

Please note, once 24 hours have passed or the item has shipped, we can't cancel the order.

Keep in mind, especially for some Furniture orders, they initially travel via sea or air freight. Tracking will kick in once it reaches your local port and is handed over to your local carrier.
When Will I recieve my refund?

Your refund will be credited to your original payment method within 7-10 business days following the processing of your return at our warehouse.
How is the currency converted?

Our website will seamlessly translate its language and currency to match your local preferences.

Please note that your credit card company will handle the conversion of your order from US Dollars to your local currency, using their prevailing exchange rate at the time of purchase.

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